Warranty Parts Associate
Acme Tools
Grand Forks, ND, USA
Posted on Oct 28, 2025
Join the Acme Tools Team as a Warranty/Parts Associate in Grand Forks, ND!
Acme Tools in Grand Forks, ND is looking for a Warranty/Parts Associate to join our dedicated team. Do you thrive in a hands-on environment where every day brings something new? Are you mechanically inclined and enjoy helping customers find the right parts to get the job done? Would you like to work for a stable, growing, family-owned company that values hard work? If so, it's time to do your best work with Acme Tools.
Schedule: Full-time hours (40 hours/week) during our hours of operation
About Acme Tools
For over 75 years, Acme Tools has been a trusted retailer of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and DIY enthusiasts. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community. We are proud to offer a work environment where employees take pride in their work and can see their direct impact on the company.
What We Offer:
- Competitive pay based on experience
- Generous PTO starting on your first day
- Work-Life Balance with evenings, most weekends, and holidays off
- 6 paid holidays
- Medical, Dental, and Vision insurance options
- Employee Discounts
- Medical and Dependent Care flexible spending accounts
- Traditional and Roth 401K plans with company matching
- 100% company-paid Group Life Insurance
- Accident, AD&D, Cancer, and Critical Illness supplemental insurance options
- Voluntary Life Insurance
- 100% company-paid Short and Long-term Disability coverage
Your Day-to-Day:
As a Warranty/Parts Associate, you support both internal and external customers with their parts needs. Your responsibilities include:
- Assisting customers and technicians in finding the correct parts efficiently and accurately
- Maintaining stocking levels and researching parts pricing and labor estimates
- Identifying new parts and part categories that need to be added to increase customer satisfaction levels
- Working with clients and vendors to manage and follow up on warranty claims
- Interacting with customers to ensure a positive experience with the parts department and store and following up with customers and technicians to ensure timely repair
- Assisting in cycle counting of the physical inventory and ordering, receiving, pricing, and stocking parts in the service area
- Creating service orders and distributing work orders to Service Technicians
- Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting suspicious activity
- Completing related tasks as assigned
Qualifications:
- Proven Customer service skills
- Computer skills and the ability to learn new software
- Knowledge of tools and equipment
- Ability to lift up to 50 lbs.
- Ability to sit, stand, and walk for the majority of your shift
- Ability to push, pull, squat, bend, and reach throughout your shift
We’d Love if You Have:
- Mechanical aptitude
- Previous service writing experience
Why Acme Tools?
Grand Forks is where the Acme Tools story began, and it remains a cornerstone of who we are today. Join a company that takes pride in its customers, its products, and its people. Apply today at www.acmetools.jobs to build your rewarding career with Acme Tools!
Acme Tools is an equal opportunity employer.
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