Financial Navigator - Lead
Altru Health System
Accounting & Finance
Grand Forks, ND, USA
USD 20.75-31.12 / hour
Posted on Sep 20, 2025
Everything we do is underscored by a why — and that why is one another.
Location:
Altru Health SystemPO Box 6002Grand Forks, ND 58201Pay Range: $20.75 - $31.12Summary:
The Lead Financial Navigator plays a vital role in supporting, revitalizing, and leading medical cost transparency for Altru’s patients and clients. With the significance of the No Surprises Act, a legal framework that protects patients from unexpected medical bills, this position focuses on establishing medical bill estimate templates and keeping them novel with continued payer contract alterations. The Lead also provides the Financial Navigators with training, onboarding, and resources to be confident and empowered within their work. With a healthcare landscape that is continuously changing, the Lead is influential in supporting patients of today, tomorrow, and into the future.40 hours per week; Monday through Friday, 8:00am-5:00pm (Remote and onsite)
Essential Job Functions:
Utilizes Epic Systems to manage and support the creation of estimates and estimate templates with additional support staff, leadership, and the Estimate Oversight Committee.
Provides onboarding and training to Financial Navigators to ensure a smooth transition, supportive and welcoming environment, and a high understanding of financial services and financial clearance.
Obtains a strong understanding of the No Surprises Act and its healthcare implications for patient financial transparency.
Reviews, resolves, and responds to problems, concerns, and issues with self-pay and insurance estimates with thorough explanations and education to improve future similar cases.
Receives patient phone calls relating to or inquire about an estimate within an Altru location or service line.
Addresses patient complaints or escalation from the Financial Navigators.
Works with leadership and any associated teams for the continued pursuit of process improvement to better advocate for the patient and financial health of Altru.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Certification:
Epic Certification | Epic | Within 6 Months of Start Date | Employee Provides HR a Copy
Driver's License with Acceptable Driving Record | Drivers License - Current State Licensed | Prior to Start Date | HR Primary Sources
#Altru
Education:
• Preferred: Associates - HealthcareWork Experience:
• Required: A minimum of 1 year Related ExperienceLanguage Requirements:
This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Physical Demands :
• Sit: Frequently (34-66%)• Stand: Occasionally (5-33%)• Walk: Occasionally (5-33%)• Stoop/Bend: Rarely (1-4%)• Reach: Frequently (34-66%)• Crawl: Not Applicable• Squat/Crouch/Kneel: Rarely (1-4%)• Twist: Occasionally (5-33%)• Handle/Finger/Feel: Continuously (67-100%)• See: Continuously (67-100%)• Hear: Continuously (67-100%)Weight Demands:
• Lift -Floor to Waist Level: Sedentary (<10 pounds)• Carry: Sedentary (<10 pounds)• Push/Pull: Sedentary (<10 pounds)• Slide/Transfer: Not ApplicableWorking Conditions:
• Indoor: Continuously (67-100%)• Outdoor: Not Applicable• Extreme Temperature: Not ApplicableDriving Requirement Definitions:
- Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
- Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
- Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
- Infrequent Drivers: Persons who are generally not expected to drive.
Driving Requirement for this position:
Reference ID: R6352Making a real difference. For one another.
To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.
At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.
Join our team and be a part of a small community with a big heart.
Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)
