Phlebotomy Operational Support Specialist
Altru Health System
Customer Service
Grand Forks, ND, USA
USD 63,752-95,638.4 / year
Posted on Dec 2, 2025
Everything we do is underscored by a why — and that why is one another.
Location:
Altru Hospital
1200 South Columbia Road
Grand Forks, ND 58201Pay Range: $63,752.00 - $95,638.40Summary:
The Phlebotomy Operational Support Specialist will act as a resource to department staff, physicians and other Altru staff on issues related to the provision of laboratory services. This Specialist develops collaborative working relationships with internal customers and establishes and supports performance standards. The Specialist meets regulatory requirements, maintains quality management, promotes continuous improvement, engages employees, and works to continually improve the quality of service. The Specialist collaborates with health system partners and supports the advancement of the health systems mission, vision and values.Essential Job Functions:
Develops and implements short term goals and is responsible for measurable outcomes and effective use of resources. Responsible for program and service development in response to both internal and external stakeholders.
Assists in coordinating staffing, scheduling, and workflow for the service area, prioritizing and adjusting needs in relationship to workload.
Assists with the hiring process for manager approved positions
Participates in the development and implementation of policies, procedures, and job descriptions. Serves as a resource for staff and physicians regarding policies, procedures, and practices.
Completes reporting and record keeping requirements accurately and within established timelines. Monitors services for efficiency and accuracy by evaluating, initiating and participating in restructuring of current and new procedures, services, and/or programs.
Coordinates staffing and scheduling duties in accordance with established procedure and practices.
Responsible for section compliance with all applicable regulatory agency standards. Supports compliance initiatives and efforts of the department and organization.
Demonstrates competence in technical work assignments.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Certification
Driver's License with Acceptable Driving Record | Driver's License - Current State Licensed | Prior to Start Date | HR Primary Sources
Certified Phlebotomy Technician (CPT) | Various Recognized | Preferred
Work Experience:
• Preferred: A minimum of 1 year Related ExperienceLanguage Requirements:
This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Physical Demands :
• Sit: Frequently (34-66%)• Stand: Occasionally (5-33%)• Walk: Occasionally (5-33%)• Stoop/Bend: Occasionally (5-33%)• Reach: Frequently (34-66%)• Crawl: Not Applicable• Squat/Crouch/Kneel: Occasionally (5-33%)• Twist: Occasionally (5-33%)• Handle/Finger/Feel: Continuously (67-100%)• See: Continuously (67-100%)• Hear: Continuously (67-100%)Weight Demands:
• Lift -Floor to Waist Level: Sedentary (<10 pounds)• Carry: Sedentary (<10 pounds)• Push/Pull: Sedentary (<10 pounds)• Slide/Transfer: Sedentary (<10 pounds)Working Conditions:
• Indoor: Continuously (67-100%)• Outdoor: Not Applicable• Extreme Temperature: Not ApplicableDriving Requirement Definitions:
- Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
- Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
- Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
- Infrequent Drivers: Persons who are generally not expected to drive.
Driving Requirement for this position:
Occasional DriverReference ID: R6848Making a real difference. For one another.
To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.
At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.
Join our team and be a part of a small community with a big heart.
Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)
