The primary purpose of this position is to provide high-level administrative and professional support to the Student Success & Well-Being Program, other well-being programming and SAA, to ensure efficient office operation through foresight, troubleshooting, collaboration, and organization. This position will also plan and execute daily departmental activities and special events, through coordination with department staff, SMHS departments, and outside entities.

Duties & Responsibilities

First Point of Contact for Student Success and Well-Being

Greet and assist visitors
Provide general front desk duties including answering phone and reception
Assist with conference room and interview room scheduling via Outlook
Enter and maintain student tracking information

Provide Support to Student Success and Well-Being Program Staff

Provide clerical support to the Assistant Director of Student Success & Well-Being and SAA
Assist with scheduling meetings and room reservations
Create and maintain spreadsheets for current, incoming, and outgoing students
Enter and maintain student tracking information

Other Miscellaneous Tasks

Work with SAA Assistant for website updates
Attend professional development training as required by supervisor
Assist at least one graduation ceremony per year
Draft, edit, duplicate and disseminate/process correspondence, reports, presentations, and proposals

Competencies

Work as a Team Member to Promote the success of the SAA office.
Maintain a welcoming and organized office environment, good interpersonal skills, and a positive attitude.
Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Collaborate with and back up other members of SAA with their primary responsibilities and assist with total office duties and coverage, and perform other duties as assigned.
Collaborate with SAA staff for effective communication and workflow within the office.
Always represent UND SMHS in a professional manner by providing excellent communication and services.
Support the workplace culture of SAA by demonstrating the professional conduct and values expected of all employees and by maintaining a positive attitude.
Maintain confidentiality of sensitive information in accordance with University, SMHS, and SAA policies and procedures.
Maintain a positive work environment.

Required Competencies

Excellent interpersonal, verbal, and written communication skills.
Ability to create and maintain positive relationships and attitude.
Ability to create, edit, and disseminate clear and concise communications.
Ability to multitask and prioritize personal workload while meeting the needs of students, staff, and faculty.
Excellent time management skills.
Ability to remain focused and detail-oriented with frequent distractions.
Demonstrated ability to use problem-solving skills.
Ability to work independently, prioritize, and meet deadlines in a highly productive office.
Ability to maintain and update various databases using multiple formats and platforms.
Ability to be self-directed and work both independently and as a collaborative member of a team and troubleshoot difficult situations.
Ability to relate to and assist medical school students needing assistance.
Ability to work occasional evenings/weekends.
Willingness to acquire new knowledge and skills .
Demonstrated ability to work with and provide professional service, in a welcoming, understanding, and empathetic manner, to people from a variety of diverse social and economic backgrounds.
Must be able to maintain highest levels of confidentiality of sensitive information in accordance with federal regulations and School of Medicine & Health Sciences policies and procedures.
Ability to represent the organization in a professional manner.

Minimum Requirements

High School Diploma or equivalent
One year of administrative experience in a professional office setting that includes receptionist duties
Experience with standard software applications including MS Office, Word, Excel, and Outlook
Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

Associate’s degree in directly related area and at least 3 years of equivalent relevant experience
Experience with Qualtrics, or similar types of survey software
Experience with other systems used at UND: Blackboard, Starfish, Adobe, Zoom, TEAMS
Experience working in Higher Education and professional office setting