The purpose of the position is to provide assistance to incoming transfer, readmitted, and non-degree students at the University of North Dakota. This position will work with retention and recruitment of these students. They will provide accurate information on all needs relating to course registration, next steps needed and additional information based on each program. This position will work closely with college transfer advising process (CTA) and the Transfer Student Coordinator on all needs for transfer students. This position helps process transfer equivalencies during the peak periods of the three academic semesters at the University of North Dakota.

Duties & Responsibilities

College Transfer Advising & Coordination

Process transfer evaluations and communicate with incoming transfer students during peak periods
Determine course equivalencies and coordinate with academic departments
Provide estimated time-to-completion for transfer students
Maintain and update transfer equivalencies (TES) in collaboration with advising leadership
Support training and drive continuous improvement of transfer processes and student experience

Non-Degree & Readmitted Student Support

Advise non-degree seeking students on prerequisites, policies, and procedures
Manage prerequisite evaluation requests and coordinate outcomes with departments
Communicate course options and requirements, including SPEA equivalents
Support readmitted students through re-entry, providing guidance, resources, and proactive communication to promote retention and completion

Advising Knowledge & Tools

Interpret and communicate institutional policies, procedures, and deadlines
Utilize advising systems (e.g., Campus Connection, Civitas, Blackboard, Handshake)
Connect students with financial aid basics, career exploration tools, and campus resources

Professional Engagement

Participate in student-centered events and ongoing professional development opportunities

Required Competencies

Demonstrated professionalism, including sound judgment, accountability, reliability, and a positive, student-centered approach
Strong oral and written communication skills, with the ability to convey information clearly and effectively across multiple formats
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities
Strong interpersonal skills and collegiality, with the ability to build collaborative relationships with faculty, staff, and students
Ability to work both independently and as part of a team in a fast-paced environment
Proactive leadership and initiative, including identifying challenges, improving processes, and implementing solutions
Commitment to high-quality service to students through responsive, empathetic, and solution-oriented support
Ability to effectively manage workflows, adapt processes, and prioritize or delegate tasks as needed

Minimum Requirements

Bachelor’s degree in any field
Experience advising undergraduate students
Experience with workflow management and process improvement
Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.