Public Services Assistant
Grand Forks, ND, USA
USD 15-15 / hour
Posted on Jul 8, 2026
Public Services Assistant
- 498345
- Grand Forks, North Dakota, United States
- Federal Work Study Student
- Closing on: Jul 31 2026
Salary/Position Classification
- $15.00 hourly, Non-Exempt (Eligible for overtime)
- 10-12 hours per week
- 100% Remote Work Availability: No
- Hybrid Work Availability (requires some time on campus): No
Purpose of Position
This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position with work-study eligibility.
Provide excellent customer service at the Ask Us Desk in Chester Fritz Library, enabling access to library collections, services, technology and spaces by all members of our community. Available hours are 7 days/week in Fall and Spring, including weekends, evenings and nights. Higher hourly salary is available for weekends and later hours. We are looking for friendly, flexible, students who enjoy working with others and are willing to learn.
Duties & Responsibilities
- Provide positive, proactive customer service
- Assist users in person and by phone to access collections, spaces, and services
- Offer technology and equipment support
- Promote library resources and services
- Support library events and outreach
- Support librarians in updating research guides or other online resources
- Continuously grow knowledge and skills
- Other projects as assigned
Required Competencies
- Demonstrated accountability
- Be motivated
- Positive, proactive customer service skills
- Attention to detail
- Interpersonal communication skills in teams and independent projects
Minimum Requirements
- Applicants must be current UND students (any discipline) and enrolled at UND for the Fall 2026 semester.
- Must have an accepted Federal Work Study award from the Office of Student Finance
- Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications
- Demonstrated ability to communicate information and ideas so others will understand
- Demonstrated ability to work in a team environment
To Apply
For full consideration, applications must be received by the closing date and include the following materials:
• Resume
• Cover Letter discussing how you would be successful in this role
• Class Schedule
Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.
The Chester Fritz Library strives to create an accessible and inclusive workplace. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes, as well as to perform essential job functions.
